Portal file vault issue - unrecoverable error

Question

I can't see the "My Documents" folder in the File Vault.  I get the error message "An error occurred while processing the request."  This prevents me from erasing a huge test file that I uploaded.

I've attempted this several times over several weeks.  The unnecessary file is using more than half of the available space.

Answer 1

Can you please email support@cpasitesolutions.com and include your domain name, or call 800-896-4500 so we can look into this?  Unfortunately I'm not able to tell what domain name is associated with your account from this message.