Problem: When I go to/ send mail to my domain name, the page won’t load/ email won’t send.

Problem: I re-directed my domain name, and a day later I stopped getting email.

A possibility for this is that your domain name either has lapsed, or hasn’t yet been re-directed.

1) In order for your domain name to point to the correct website and/or email host, the nameservers need to be pointed to the right place. If you have not logged into your domain name registrar and done this, then the domain name will continue pointing to your old website/ email host.

2) If your domain name is set to expire, and you either haven’t renewed your subscription, or set the account to auto-renew, your domain name will expire after the last day of service, and your website and email traffic will cease until you renew the domain name.

3) If you change your domain settings, the changes will finalize within 2-3 days. Once this happens, the email will no longer be directed to your former “post office” but rather to your new one. If you haven’t changed the settings in your Outlook or other email program, the program will continue trying to get the email from the old “post office,” where you email no longer delivered to. Click Here for information on setting up your email program.

For more information on working with your domain name, Click Here.

Note: “This section has been discontinued. Please upgrade to the latest version by calling 800-896-4500 or emailing support@cpasitesolutions.com”

There are multiple ways to check your email. You can check it on your computer with Microsoft Outlook, Outlook Express, or other email programs. Or you can also check it online from any computer connected to the Internet. To check your email online, go to your Web Site Administration Page by going to your website and bringing up your Contact Us page. Then click the picture of a person on the telephone.

Now that you’re on your Web Site Administration page, enter your full email address and password in lower case letters in the spaces provided underneath the “Check Your Email Online” heading.

You can also get directly to the login page for your email by going to mail.[your domain], substituting [your domain] for your actual domain name.