• When I or my clients click on the links in my newsletter I get a “Page Cannot be Found”error.
• I (and others) receive an error when trying to sign up for the newsletter.

Links In My Newsletter Are Not Working

Problem: When I and others click on the links in my newsletter the “Page Cannot be Found”

This problem is most likely caused by someone changing the name of some of the necessary webpages in your site. For example, if the link in your newsletter points to “taxcenter.html” and you’ve changed the filename of that page to “taxes_are_terribly_cool.html” then it’s fair to say that your newsletter links are going to be dead links.

Certain stock pages are going to be listed uniformly in your newsletter. The file names for the Newsletter page cannot be changed. The file names for the Tax Center, Free Reports, Financial Calculators and the Contact Us pages also affect you newsletter so they should be left alone. As long as you leave these file names as-is, the links in your newsletter should be fine.

Below is an example of a functional newsletter…

Newsletter Signup Error

Problem: When someone tries to sign up to receive my monthly email newsletter they get the following error:

Cannot get 2nd message for mwmonahan:Table
‘acctsit_maxsponder.usernamefollowupmsgs’ doesn’t exist

Your newsletter “List Username” (in website’s “Firm Info”) does not match your autoresponder user name (in Email Marketing control panel). The first eight digits of your domain name (not including hyphens) are your newsletter ID, if these eight (or less) digits in your “Firm Info” don’t match the user name stored in your Email Marketing control panel, the firm info name must be changed to match.

If these two names do match, contact CPASiteSolutions tech support to rectify this problem, as it could be something else entirely.

Problem: When I go to/ send mail to my domain name, the page won’t load/ email won’t send.

Problem: I re-directed my domain name, and a day later I stopped getting email.

A possibility for this is that your domain name either has lapsed, or hasn’t yet been re-directed.

1) In order for your domain name to point to the correct website and/or email host, the nameservers need to be pointed to the right place. If you have not logged into your domain name registrar and done this, then the domain name will continue pointing to your old website/ email host.

2) If your domain name is set to expire, and you either haven’t renewed your subscription, or set the account to auto-renew, your domain name will expire after the last day of service, and your website and email traffic will cease until you renew the domain name.

3) If you change your domain settings, the changes will finalize within 2-3 days. Once this happens, the email will no longer be directed to your former “post office” but rather to your new one. If you haven’t changed the settings in your Outlook or other email program, the program will continue trying to get the email from the old “post office,” where you email no longer delivered to. Click Here for information on setting up your email program.

For more information on working with your domain name, Click Here.

• Logging into your Calendar
• Setting up your Calendar For Your Appointments Page
• Calendar Frequently Asked Questions
• Syncing your Calendar / Importing Data

Logging in to your Calendar

Logging In

First try to login using the domain shortcut we created for you at…

http://mail.[your domain name]

If we have setup your email accounts within the last two days, you may need to log in by following these steps…

Go to http://www.google.com/a

Click on the link in the upper right corner that says… “Returning user, sign in here”

Enter your domain name in the first box, and Select “Go to Email” in the second box, then click “Go”

Now enter your username and password and click “Sign In”

Note: If you click on the checkbox next to “Remember me on this computer” then step 4 will be completed for you automatically.

Click on the link in the upper left hand corner of the screen that says “Calendar”

Setting Up the Calendar for your Appointments Page

Click on the “Settings” link on the upper right hand of this screen.

Click on the “Calendars” tab.

Under the “My Calendars” heading click on your user name.

At the next screen click on the “Share this Calendar” tab.

Next Click “Make this calendar public” and Select “See only free/busy (hide details)”

Calender FAQ

I don’t have Google Calendar? How do I get it?

Syncing your Calendar / Importing Data

Can I sync my Google Calendar with Outlook?

Yes, for information on how to sync your calendar with Outlook, please Click Here.

Can import events from another calendar such as Yahoo Calendar into Google Calendar?

If your current calendar allows you to export your data as a .csv file then you will be able to import it into Google Calendar. For instructions on how to import a .csv file into Google Calendar Click Here