Help Center Home > Archive by tag 'email'

Exporting Your Contact List

Located in each of our clients Email Marketing System (EMS) is now a quick and easy way to export the list of clients that are signed up for either the entirety of the EMS or a specific campaign. When you login to your EMS you can either choose Campaigns (highlighted in yellow) or Contacts (highlights in red) and from here the process of exporting one or multiple lists is the same.

Exporting from a Campaign

If you have opened the campaigns list, to export your list of contacts that have signed up for that campaign you are going to want to click on the number of people that have subscribed to that campaign. (See image below).

After you click on the number of contacts that have signed up for your particular campaign, it may take several moments to a minute or two for the list to fully load. Once it does though, you can just scroll to the bottom and you see the new links in the image below.

Exporting from the Contacts list

If you clicked on the Contacts link either on the landing page of the EMS or from the blue bar across the top, once the list loads you can just scroll down to the bottom of the list and you will see the new links shown in the image above.

How to Export

To export one of the lists, all you have to do is click on the appropriate link to which list you would like and you’ll see a pop-up box like the one below prompting you to download the file.

What each link means

All – If you select the All option, the list you will download will be for all the contacts that have signed up for that particular campaign or if you are looking at your contact list, the entirety of that list; this includes people that have unsubscribed from the campaign or your EMS all together.

Active – This list is for all of the, current, emails receiving the particular campaign or are still active in the EMS.

Inactive – The last list will list every one who has signed up for a specific campaign but is listed as inactive in the campaign or if you are looking at the overall contacts in the EMS it will list every one who is inactive in your EMS.

Newsletter FAQ


Links In My Newsletter Are Not Working

Problem: When I and others click on the links in my newsletter the “Page Cannot be Found”

This problem is most likely caused by someone changing the name of some of the necessary webpages in your site. For example, if the link in your newsletter points to “taxcenter.html” and you’ve changed the filename of that page to “taxes_are_terribly_cool.html” then it’s fair to say that your newsletter links are going to be dead links.

Certain stock pages are going to be listed uniformly in your newsletter. The file names for the Newsletter page cannot be changed. The file names for the Tax Center, Free Reports, Financial Calculators and the Contact Us pages also affect you newsletter so they should be left alone. As long as you leave these file names as-is, the links in your newsletter should be fine.

Below is an example of a functional newsletter…


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Newsletter Signup Error

Problem: When someone tries to sign up to receive my monthly email newsletter they get the following error:

Cannot get 2nd message for mwmonahan:Table
‘acctsit_maxsponder.usernamefollowupmsgs’ doesn’t exist

Your newsletter “List Username” (in website’s “Firm Info”) does not match your autoresponder user name (in Email Marketing control panel). The first eight digits of your domain name (not including hyphens) are your newsletter ID, if these eight (or less) digits in your “Firm Info” don’t match the user name stored in your Email Marketing control panel, the firm info name must be changed to match.

If these two names do match, contact CPASiteSolutions tech support to rectify this problem, as it could be something else entirely.


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Email Marketing System Help

 

Overview

Your monthly emailed newsletter and the tax due date reminder system are both functions of the email marketing system. The Email Marketing System is a powerful and flexible system that helps you keep in touch with your clients, converts web visitors into long-term clients, and automates many of your firm’s unbillable tasks.

Features of the Email Marketing System are:

1. Automatically welcome your clients and prospective clients to your website.

2. Automatically send your clients your monthly email newsletter.

3. Manage your contact list of clients.

4. Send custom email messages to your contact list.

5. Create campaigns of sequential e-mail messages to send to your contacts.

 

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Logging In

The first step will be logging in to Firm Portal. For instructions on how to do this please click here.

Once you are logged into the Portal, click the Email Marketing System button as pictured below:

This will bring you to the Email Marketing System main menu.

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Editing the Emailed Newsletter

1. Once you’re logged into the Email Marketing System interface,  you’ll click on the “Messages” button at the top of the Dashboard page to see the list of messages in the system.

2.  Click on the message you want to edit (note- the subject line uses the ~mycompany~ variable to pull in your firm name.  When clients see the message it will show up as Your Company’s November Newsletter, for example)

3. You can use the WYSIWYG editor to change the formatting of the text, delete and/or add your own text to the newsletter.  !!IMPORTANT!!  If you are pasting copy into the editor from any external source (such as Microsoft Word or Outlook) you’ll need to use the Paste from Word feature.

4.  Once you have finished your edits, click the “Save Message” button below the editor.

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Customizing the Emailed Newsletter’s Look

By default, your newsletter will pull in your company logo and a color template that matches the colors of your website.  If you want to modify the template so that it uses different colors than your website template, you can modify the template number.

1.  Click on the Templates link from the top navigation.

You will see the default template set for your newsletter.


3. To choose a different one, select from the “Select a New Template” number list.

This will give you a preview of what your new newsletter template will look like

4.  To save this template for further use, click the “Save Template” button

 

 

Scheduling a Message to Go Out/Customizing the Newsletter’s Time of Delivery

By default, your newsletter is set to go out on the 10th business day of each month.  (Due to the high volume of newsletters the system sends, it may get put in the queue on the 10th but not send until the 11th or 12th).  If you want to schedule the message to go out at a different date, follow these instructions:

1. Click on the “Scheduled Message” link in the dashboard navigation

2.  Click on the “Edit” button next to the message you want to change the send time for.

3.  On the next screen you’ll have several options.  Please see the corresponding numbers below the image for additional information:

1- If you want to change the message that is being sent out you may select a different message from the drop-down here
2-  To change the list of subscribers that the message is scheduled to send to, use this drop-down to choose a new group
3- To schedule a new send-time, click in the “Date to Send” field.  This will pop up with a calendar
4-  Click on the new date you want the message to send out on
5- If you want to select a specific time you can drag the “Hour” and “Minute” boxes to set a specific time
6- When you’ve adjusted the necessary information, click “Done.”

4.  Click on the “Save Scheduled Messages” button to save your changes


To create a new scheduled message, the process is very similar. 

1.  First, click on the link in the dashboard for “Add A New Scheduled Message”

2. On the next screen you’ll have several options.  Please see the corresponding numbers below the image for additional information:

1- To choose a new message, click on the drop-down menu next to “Messages.”
2-  To select a list of subscribers that the message is scheduled to send to, use this drop-down to choose a new group
3- To schedule a send-time, click in the “Date to Send” field.  This will pop up with a calendar
4-  Click on the new date you want the message to send out on
5- If you want to select a specific time you can drag the “Hour” and “Minute” boxes to set a specific time
6- When you’ve adjusted the necessary information, click “Done.”

3. Click on the “Save Scheduled Messages” button to save your changes

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Editing the Welcome Email to Your Firm’s Website

When someone signs up to receive your newsletter from your website, they will get an automatic “Welcome” message sent to you from your Email Marketing System.  This section will go over how to edit that message.

1.  Click on the “Messages” button at the top of the Dashboard page.

 

2.  From the list of messages, choose the “Newsletter Welcome Message.”  (note- the subject line uses the ~mycompany~ variable to pull in your firm name.  When clients see the message it will show up as Welcome to Your Company’s  Newsletter, for example)

3. You can use the WYSIWYG editor to change the formatting of the text, delete and/or add your own text to the newsletter.  !!IMPORTANT!!  If you are pasting copy into the editor from any external source (such as Microsoft Word or Outlook) you’ll need to use the Paste from Word feature.

 

 

 

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Adding Contacts to Newsletter Subscribers

There are two ways that you can add new subscribers to different campaign lists.  You can add them individually, thus allowing you to enter additional information besides just an email address.  Or, you can bulk-import a list of just email addresses.

(**Please note that all contacts added to the system will each get an email notification asking them to verify that they want to receive your email messages.  The contact will not be actively receiving messages until they’ve clicked that verification link.)

Add individual clients
1.  To add individual contacts, click on the “Add A New Contact” drop down under the “Contacts” menu at the top of the Dashboard page.

2.  Fill out as much information as you wish for the client on the left-hand side.  On the right-hand side you can select which of your campaign lists you want to add this user to, then save the contact.

3.  You’ll then be taken to a screen that shows the status of the client.  As long as they’re checked off as “active,” the system will attempt to send a newsletter to the client.


Importing a list of clients

You can import a list of contacts to your Email Marketing System , instead of adding them individually.

1.  First, click on the “Import List of Contact” drop-down link under the “Contacts” menu in the Dashboard.


2.  Here, you will need to paste in a list of addresses, one per line.  Most email clients allow you to export a list of contacts to an Excel spreadsheet or .CSV file.  You can simply copy the column of email addresses from those documents and paste them into the box in the Email Marketing System, select which campaign lists to subscribe them to, then click the Import Contacts button.

You’ll then be brought to a screen that shows that the contacts were uploaded.

The Email Marketing System will send an auto-message to each contact that was uploaded in the bulk import.  Once they have verified that they want to receive the email they will become an “active” contact, listed in your contact list.

 

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Removing Contacts from Contacts List

1.  To delete contacts from your contact lists, you’ll click on the “Contacts” link at the top of the Email Marketing System Dashboard.

2.  To show more than the default 10 contacts per page, use the drop-down menu to show more contacts.

3.  Click on the “X” to the right of the contact(s) that you want to delete from the system.

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Creating and Sending a Custom Message

You can create your own messages in the Email Marketing System and set them up to go out to your newsletter contacts, or other contact lists you’ve set up.

1.  From the Dashboard, click on the “Add A New Message” drop-down link from the “Messages” menu.


2.  Fill out the Title (this is what shows up in the Email Marketing System as the title of the message), Subject (this is what will show up as the subject line of the email when it’s sent to your clients) and the message body by using the What You See Is What You Get (WYSIWYG) editor.

3. Save the message by clicking the “Save Message” button

4.  If you’d like to send yourself a test message to see how it looks, click on the message in the Messages screen.

5.  If you plan to send this message using the newsletter template (link to section about templates) click on the “yes” button next to Use Template at the bottom of the screen.  Fill in your email address and then click “Send Test Message.”

 

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Creating New Email Marketing Lists/Campaigns

You can create a new list of campaign subscribers from your contact list, or you can upload a list of subscribers to a particular campaign list.

1. The first step is to set up a new list.

2. On the next screen you’ll have several options  The only one you need to fill out is the “Title” field (1) and you’ll need to click the check box next to “Active” (2).

You’ll no tice the * next to From Name, From Address and Reply To Address.  These fields do not need to be filled out.   If they aren’t, they will automatically use the information listed in the Firm Info. section of the Email Marketing System (located in the navigation at the top of the screen).  If you want the information to be specific to the campaign, and not reflect what is used for the other messages, you can add in a new From Name, From Address and Reply To Address that will be used just for this campaign.

Please also note that the Subscribe Redirect and Unsubscribe Redirect also do not need to be filled out.  These are used when someone subscribes to the campaign (via your website) or unsubscribes from the campaign (by opting out after the message is sent).  If you fill in either field, the user will be directed to the indicated website after subscribing or unsubscribing.  The redirect’s must be a complete URL such as http://www.cpasitesolutions.com

Finally, click on the “Save List” button (3).

3.  To add new users to this new campaign, you have two options.  You can either import a list of contacts and choosing the new campaign as the campaign to subscribe them to (see Adding Newsletter Subscribers) or, you can choose individuals from your main contact list to subscribe.  In this option, you’ll click on the “Contacts” link in the top navigation.

4.  Click on the contact that you want to subscribe to the new campaign.

5.  Check off the box for the new campaign to add the subscriber to the list and save the contact.

6.  The final step after adding your contacts to the campaign is to schedule it to go out as a scheduled message. Back to Top

 

Domain FAQ


Problem: When I go to/ send mail to my domain name, the page won’t load/ email won’t send.

Problem: I re-directed my domain name, and a day later I stopped getting email.

A possibility for this is that your domain name either has lapsed, or hasn’t yet been re-directed.

1) In order for your domain name to point to the correct website and/or email host, the nameservers need to be pointed to the right place. If you have not logged into your domain name registrar and done this, then the domain name will continue pointing to your old website/ email host.

2) If your domain name is set to expire, and you either haven’t renewed your subscription, or set the account to auto-renew, your domain name will expire after the last day of service, and your website and email traffic will cease until you renew the domain name.

3) If you change your domain settings, the changes will finalize within 2-3 days. Once this happens, the email will no longer be directed to your former “post office” but rather to your new one. If you haven’t changed the settings in your Outlook or other email program, the program will continue trying to get the email from the old “post office,” where you email no longer delivered to. Click Here for information on setting up your email program.

For more information on working with your domain name, Click Here.

Updating Contact Information

Site Manager makes it quick and easy to change any contact information for your firm. Let’s say that your address or telephone number has changed and you want to update your site to display these changes.

The first thing you’ll want to do is log into the Site Manager of your site.

Click on the “Login” link at the bottom of your screen or, if your site has a portal login box you can use that.  Then enter your username and password:

Next, log into the Site Manager by clicking the “Modify Your Site” icon:

This will bring up your site’s home page.  If you have a graphic intro. page on your site your contact information may not appear at the bottom of the home page.  (If it appears within the main image of your home page and you’re unsure how to edit it, contact your webmaster or support@cpasitesolutions.com and we can help you to modify the contact information).

You can go to any page of your site and roll your mouse over the footer at the bottom of your page, which contains your contact information.  Click on it to bring up the editing window:

Enter your new address information, then click on the “Update All Pages’ Footers” page so that all the footers get updated with the new contact information, then save the changes:

There’s one more web page you’ll want to update and that is your contact page.  Click on your “Contact” page and roll your mouse over the contact information. When it highlights, click it and make the changes using the WYSIWYG editor. Click Save and your contact information is now updated:

There’s one final place you’ll want to update your contact information within the website, and that’s in the Firm Information section.  This link is at the top of your page:

Then update the contact information in that section.  This will automatically update the information we have listed for you in your account profile:

Finally, you’ll want to click the “Publish” button at the top of the page to push your changes out to your live site:

Now that you’ve updated your website, you’ll also want to update the contact information within your Email Marketing System, so that your monthly newsletters contain your new contact information.  Click the “Logout” button in the site manager to go back to the Portal screen:

Once on the portal screen, click on the Email Marketing System icon:

Once the main Email Marketing System page has loaded, click on the Firm Information link at the top of the page:

Once you’ve updated the contact information click “Save.”  The information will automatically be updated when your next newsletter mails out:

Finally, please contact your webmaster or email support@cpasitesolutions.com with your updated contact information so that we can update your listing in the accountant-finder.com database.

How To Set Up Your Online Payment Page


1. Go to PayPal’s Signup Page and click on the Sign Up link on the top of the page.

2. On the next page, Select Business Account then Select the country in which you live then click Continue.

3. You’ll be prompted to select a specific “payment solution” from a drop down menu. Select Website Payments Standard.

4. Over the next several pages you’ll enter your Business Information, PayPal login and password choices, Bank Account verification information and confirm your email address.

Make sure you remember which email address you set as your PayPal login address, you’ll need that in a moment to set up the payment form on your website.

After completing the signup forms, PayPal will ask you to “Set up your payment solution.” You can skip this step, once your Bank information is verified by PayPal, all you need is your email address and your website’s SiteManager will do the rest.

Now login to the Firm Portal and click on Modify Website to bring you to Site Manager. If you don’t know how to login to Portal, Click Here.

When you get into the Site Manager, please click on the Add a Page button on the Site Manager toolbar and select the Pay My Fee page, then click on the Add button.

Now go to Firm Information by clicking the Firm Info button on the Navigation Toolbar. From Firm Info, click the Add-On Tools tab and paste your PayPal Code into the field that says PayPal Code.

Click Save on the bottom of the page. That’s it. A PayPal icon will show up on your page and your Online Payment page complete. Now you’re ready to accept payments.

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Reading Your Webstats


Getting Started

Your website comes equipped with Webalizer website statistics program. With this tool you can view detailed reports pertaining to your web traffic.Before you can get started you will need to know YOURADMINCODE.


Note


Finding Your Admin Code Using Your Email

The easiest way to find out what YOURADMINCODE and password are is to check your email and search for an email with the subject “Your New Website“If you began service with us from March of 2009 to today.

Search your email for an email with the subject “Your New Website” from cpasitesolutions.com You will find YOURADMINCODE and the Password just under the index, under [01] Login Information.

You can find your SERVERNAME in here, as well. The SERVERNAME immediately follows the http:// in the same line as YOURADMINCODE. Your SERVERNAME will be cp1, cp3, or cp5.

If you were not able to find this email in your inbox please try the next method Finding Your Admin Code Using Your Portal.


Note


Finding Your Admin Code Using Your Portal

If you cannot find the email listed above you can find YOURADMINCODE through your Portal.To find out what YOURADMINCODE is log into your portal. To find out how to log into your portal Click Here . After you are logged into your portal click on Modify Your Site.

You can find your YOURADMINCODE in the address bar.

The next thing you will need to do is find your password. Your password for YOURADMINCODE should be the same as the password you use for when logging into your portal as admin@YOURDOMAIN.

Please note that your SERVERNAME also appears in the URL following the http://. In the case above, the SERVERNAME is cp1. Your SERVERNAME may be cp1, cp3, or cp5.

If you were not able to find YOURADMINCODE and password using the methods listed above please call us at 1(800) 896-4500 and ask for YOURADMINCODE and password.


Note


Logging Into Your Webalizer

To view these statistics, go to http://cp1.cpasitesolutions.com/cpanel, http://cp3.cpasitesolutions.com/cpanel, or http://cp5.cpasitesolutions.com/cpanel — depending on which server your website resides. You will then be prompted for your username and password. Your username will be the same as YOURADMINCODE. Then enter the password you were given when you initially signed up for your website. If you do not remember the password, it is usually the same password that is used for admin@YOURDOMAIN.com administration login unless you changed it. Once the username and password have been entered press OK.

Then Click on Webalizer.

Then Click on the Magnifying Glass.

You are now logged in to the Webalizer!

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Now That You’re Logged In

Once you are logged in a screen similar to this should appear.

The top of this page has a bar graph, comparing site traffic by month for the last 12, in terms of “Pages,” “Files,” “Hits,” “Visits,” “Sites” and “KBytes” (more on these terms below). Below this is a brief numeric breakdown, listed by month. To view individual, more detailed monthly statistics, click on the blue hyperlink for that month.

When you click on the coresponding month a screen similar to this should appear.

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Webalizer Terms

• Hits represent the total number of requests for data of any type, made to the server during the given time period (month, day, hour etc..).

• Files represent the total number of hits (requests) that actually resulted in something being sent back to the user. Not all hits will send data, such as 404-Not Found requests and requests for pages that are already in the browsers cache.

By looking at the difference between hits and files, you can get a rough indication of repeat visitors, as the greater the difference between the two, the more people are requesting pages they already have cached (have viewed already).

• Sites is the number of unique IP addresses/hostnames that made requests to the server. Care should be taken when using this metric for anything other than that. Many users can appear to come from a single site, and they can also appear to come from many ip addresses so it should be used simply as a rough guage as to the number of visitors to your server.

• Visits occur when some remote site makes a request for a page on your server for the first time. As long as the same site keeps making requests within a given timeout period, they will all be considered part of the same Visit. If the site makes a request to your server, and the length of time since the last request is greater than the specified timeout period (default is 30 minutes), a new Visit is started and counted, and the sequence repeats. Since only pages will trigger a visit, remotes sites that link to graphic and other non- page URLs will not be counted in the visit totals, reducing the number of false visits.

• Pages are those URLs that would be considered the actual page being requested, and not all of the individual items that make it up (such as graphics and audio clips). Some people call this metric page views or page impressions, and defaults to any URL that has an extension of .htm, .html or .cgi.

• A KByte (KB) is 1024 bytes (1 Kilobyte). Used to show the amount of data that was transfered between the server and the remote machine, based on the data found in the server log.


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Common Definitions

• A Site is a remote machine that makes requests to your server, and is based on the remote machines IP Address/Hostname.

• URL – Uniform Resource Locator. All requests made to a web server need to request something. A URL is that something, and represents an object somewhere on your server, that is accessable to the remote user, or results in an error (ie: 404 – Not found). URLs can be of any type (HTML, Audio, Graphics, etc…).

• Referrers are those URLs that lead a user to your site or caused the browser to request something from your server. The vast majority of requests are made from your own URLs, since most HTML pages contain links to other objects such as graphics files. If one of your HTML pages contains links to 10 graphic images, then each request for the HTML page will produce 10 more hits with the referrer specified as the URL of your own HTML page.

• Search Strings are obtained from examining the referrer string and looking for known patterns from various search engines. The search engines and the patterns to look for can be specified by the user within a configuration file. The default will catch most of the major ones.

Note: Only available if that information is contained in the server logs.

• User Agents are a fancy name for browsers. Netscape, Opera, Konqueror, etc.. are all User Agents, and each reports itself in a unique way to your server. Keep in mind however, that many browsers allow the user to change its reported name, so you might see some obvious fake names in the listing.

• Entry/Exit pages are those pages that were the first requested in a visit (Entry), and the last requested (Exit). These pages are calculated using the Visits logic above. When a visit is first triggered, the requested page is counted as an Entry page, and whatever the last requested URL was, is counted as an Exit page.

• Countries are determined based on the top level domain of the requesting site. This is somewhat questionable however, as there is no longer strong enforcement of domains as there was in the past. A .COM domain may reside in the US, or somewhere else. An .IL domain may actually be in Isreal, however it may also be located in the US or elsewhere. The most common domains seen are .COM (US Commercial), .NET (Network), .ORG (Non-profit Organization) and .EDU (Educational). A large percentage may also be shown as Unresolved/Unknown, as a fairly large percentage of dialup and other customer access points do not resolve to a name and are left as an IP address.

• Response Codes are defined as part of the HTTP/1.1 protocol (RFC 2068; See Chapter 10). These codes are generated by the web server and indicate the completion status of each request made to it.


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Setting Up Your Calendar


Logging in to your Calendar

Logging In

First try to login using the domain shortcut we created for you at…

http://mail.[your domain name]

If we have setup your email accounts within the last two days, you may need to log in by following these steps…

Go to http://www.google.com/a

Click on the link in the upper right corner that says… “Returning user, sign in here”

Enter your domain name in the first box, and Select “Go to Email” in the second box, then click “Go”

Now enter your username and password and click “Sign In”

Note: If you click on the checkbox next to “Remember me on this computer” then step 4 will be completed for you automatically.

Click on the link in the upper left hand corner of the screen that says “Calendar”



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Setting Up the Calendar for your Appointments Page

Click on the “Settings” link on the upper right hand of this screen.

Click on the “Calendars” tab.

Under the “My Calendars” heading click on your user name.

At the next screen click on the “Share this Calendar” tab.

Next Click “Make this calendar public” and Select “See only free/busy (hide details)”



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Calender FAQ

I don’t have Google Calendar? How do I get it?

  • If you are using our Legacy Email SystemYou will need to upgrade to our Workteam Collaboration Suite in order to use the Calendar.
    To upgrade please call us at (800) 896-4500 and ask an account manager to configure your Workteam Collaboration Suite. With the upgrade you will have a much faster and more satisfying email experience with more storage, a far superior spam filter and the ability to have up to 50 email accounts for your domain.
  • If you are using a Microsoft Exchange ServerYou will need to call us so that we can set up a Workteam Collaboration Suite for you so that you can use the calendar function. We will then alter your domain settings and add A records and MX records if necessary.
  • If you are already using our Workteam Collaboration Suite
    If you are currently receiving your email services through our Workteam Collaboration Suite
    you already have access to our calendar. For instructions on how to get to your Calendar please Click Here.


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    Syncing your Calendar / Importing Data

    Can I sync my Google Calendar with Outlook?

    Yes, for information on how to sync your calendar with Outlook, please Click Here.

    Can import events from another calendar such as Yahoo Calendar into Google Calendar?

    If your current calendar allows you to export your data as a .csv file then you will be able to import it into Google Calendar. For instructions on how to import a .csv file into Google Calendar Click Here

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    Setting Up and Using Email (Legacy)

    Note: “This section has been discontinued. Please upgrade to the latest version by calling 800-896-4500 or emailing support@cpasitesolutions.com”

    There are multiple ways to check your email. You can check it on your computer with Microsoft Outlook, Outlook Express, or other email programs. Or you can also check it online from any computer connected to the Internet. To check your email online, go to your Web Site Administration Page by going to your website and bringing up your Contact Us page. Then click the picture of a person on the telephone.

    Now that you’re on your Web Site Administration page, enter your full email address and password in lower case letters in the spaces provided underneath the “Check Your Email Online” heading.

    You can also get directly to the login page for your email by going to mail.[your domain], substituting [your domain] for your actual domain name.

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    Setting Up and Using Email

    The most popular question about email is how to configure it with Outlook. Here is a quick video on how to configure your email with Outlook 2003:

    Here is a video on how to configure 2007/2010 (They are both the same setup although this refers just to 2007 in the video).
    Logging In
    First try to login using the domain shortcut we created for you at…

    http://mail.[your domain name]

    If we have setup your email accounts within the last two days, you may need to log in by following these steps…

    1. Go to http://www.google.com/a

      2. Click on the link in the upper right corner that says… “Returning user, sign in here”

    2. Enter your domain name in the first box, and Select “Go to Email” in the second box, then click “Go”
    3. Now enter your username and password and click “Sign In”
    4. Note: If you click on the checkbox next to “Remember me on this computer” then step 4 will be completed for you automatically.
    Managing Email Accounts
    After you’ve logged in, click the “Manage This Domain” link located on the upper right of your screen.
    Helpful Tutorial Links
    Complete list of Help Instructions for Managing Email Accounts http://google.com/support/a/users/

    Adding New Email Accounts http://www.google.com/support/a/bin/answer.py?answer=33310&query=create&topic=&type=

    Using Email - Flash Training Video on Using Google Mail

    http://services.google.com/apps/resources/overviews_breeze/Mail/index.html

    Setting up Outlook 2003

    http://mail.google.com/support/bin/answer.py?answer=75291

    Setting up other email clients and mobile devices

    http://mail.google.com/support/bin/answer.py?hl=en&answer=13287

    Help Instructions for Everything

    (Email, Instant Messaging, Shared Contacts,

    Calendars, Documents and Spreadsheets)

    http://google.com/support/a/users/