The genesis of CPA Site Solutions came about in 1998 as Brian O’Connell strived for constant improvement of his current business practices and observed that an opportunity existed to provide web design services to CPAs and accounting firms. Since the founding of CPA Site Solutions in 1999, the organization has been defined by a continual drive to improve and refine the services we provide our customers.
This process of constant refinement and improvement results both from keeping up with rapidly changing new technologies and also from our constant interaction with clients and listening to their needs. While we have recently expanded our social networking via Facebook and Twitter, we also know that these new and much hyped technologies cannot supplant ‘old fashioned’ email and phone contact with our customers.
At CPA Site Solutions, our experienced web designers function as account managers and interact with customers on a daily basis. While on the phone each of us takes the time to listen to our clients and keep track of improvements or problems. We gather those notes together in a database and brainstorm improvements and new service offerings.
Client feedback is a vital part of this process: We solicit reviews directly on the CPA Site Solutions website. These reviews are honest feedback from clients regarding our services and your interactions with us.
Take a moment and read through the reviews our site: Each tells a story. Take for example Matt Holdsworth who felt like he spent a million dollars on the Holdsworth and Co’s custom website design.
There are a number of similar stories as many are impressed by the over 200 ready to go website designs that CPA Site Solutions offers. We are consistently adding to these each month so that there are always more to choose from.
Then there is Julie Webb who loves the portal and the security offered via the Vault. Many are impressed with the ease of using the Secure File Exchange system and the service it offers their clients.
When you have a moment stop by our website and give us a review letting us know what you think. We are always open to new ideas and continual improvement, a cornerstone of how Brian started CPA Site Solutions in 1999. Send us your comments, we would love to hear from you.
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