Do You Know How Much Money
Your Website is Making?
Conversion Tracking is the Key to Making Your
Marketing Dollars Pay Real Dividends
For most businesses tracking website conversions is easy.
Most retail businesses and many services can exploit tracking software like Google Analytics that can count every purchase as it occurs, so when calculating metrics like conversion rates and cost per conversion all you need to do is a little long division. Websites for CPAs, unfortunately, can’t track sales. Traffic tracking calculates sales by counting the number of visits to your “Thank You For Your Payment” page and totaling the online payments. The whole process is pretty much automatic. You can simply divide your total sales by your website expenditures and get instant feedback on your website’s ROI.
This doesn’t work with websites for CPAs. Tracking traffic is useless for calculating ROI unless the sale occurs over the web.
Selling professional services isn’t like selling retail goods. When websites for CPAs lure new clients the lead usually come in over the phone. There’s no way a website can track these types of hits so most high end professional services; doctors, lawyers, architects, etc.; need to find other solutions for calculating ROI.
I’m not saying that there’s no reason to track the traffic on these websites. Analyzing traffic patterns on your website can help you glean a lot of important information about who your visitors are, what they want, and where they’re from, but that’s a post for another day. For purposes of figuring out your conversion costs even the best websites for CPAs can’t provide accurate tracking information in regards to conversions.
The only way accounting firms and other professionals have to calculate their ROI on their websites and other marketing campaigns is to do things the old-fashioned way. Back in the old days we called it “conversion tracking”.
On it’s surface conversion tracking looks easy, but it’s actually very difficult to implement because it usually means breaking bad habits and replacing them with good ones.
I don’t need to tell you that breaking bad habits is hard. Make it clear to your staff that you expect them to to take the new procedures seriously.
Conversion tracking takes place during the sign up phase.
When you first fill out the client’s contact sheet you need to ask, flat out, where the client heard about you and why he decided to call. Add this information directly to the client contact file and record it separately in a notebook specifically for that purpose. Once you have this information determining an websites for CPAs ROI is easy.
Your staff is going to balk. Asking these questions can be awkward and it can be hard to impress on employees the importance of proper conversion tracking. Be patient, but be firm. There can be no mistake that this is now an important part of their jobs.
The vast majority of your clients won’t hesitate to answer these questions, and most of the ones that don’t will have honestly forgotten who or what referred you. A few gentle probes will usually shake something loose.
“Were you referred by a friend? A co-worker? Did you find me on the web?”
This technique has a huge advantage over the automated techniques enjoyed by online retailers. Over time the information you gather is much more useful. By taking advantage of Conversion Tracking you not only determine the effectiveness of websites for CPAs, you can determine the conversion metrics of all your marketing campaigns.





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